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How can Atlet Service be so efficient?
Yes, how can the service level be as high as 96%? Of 100 visits for servicing the problem can be dealt with at the first visit in 96!
No sending back for spare parts.
No time lost by the customer.
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| It’s all part of the same picture. How you build trucks. How you serve the customers. And how you construct flexible contracts. |
| All this has to be done if the customer is to have a truck fleet with high availability and avoid long stoppages for servicing and repair. |
| Atlet showed foresight when it introduced standard components and modularisation throughout the whole truck range. With this in his armoury the service engineer can cope with even the most unexpected problems out in the field and finish the job at the first visit. |
| The service engineers are divided into target-oriented groups with full responsibility for emergency planning and seeing that all planned servicing takes place during the right week. |
| Every three months the team of mechanics meets to assess the service level we promise, namely that if 100 trucks break down today we guarantee that 96 will be repaired at the first visit. These service meetings contribute to a continuous upgrading of competence, enabling us to remain at the head of the field with new products. |
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Cost monitoring with reporting maintenance contracts
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| How good and how accurate is your truck cost control? |
| How much time do you spend budgeting truck costs? |
| With an Atlet Reporting Maintenance Contract you have a tool for keeping full control of operating and maintenance costs. This can include trucks, conveyors, doors, lifts etc. |
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This table shows where Atlet’s efficiency lies by comparison with others, and it is the high level of service that is decisive.
Virtually 100% of the repairs needed can be done at the first visit. |
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Five times more efficient!
And the direct contact with the service engineer saves wasting phone time. |
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IN THE FRONT LINE
A (rather untypical) day in the life of a service engineer…
Meet Warren Hunt. Atlet Service Engineer for the South Central region. It’s the usual 07.30 start, and Warren’s already had a call to his mobile from Atlet Central Service department – “If they don’t ring me, I ring them” – to head off to Bibby Distribution in Bicester. One of the high-tech DCR Omni man up stacker/pickers – part of the biggest single-site DCR fleet in the UK – is having problems with its bus bar power supply system.
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Not a simple job, this. Having identified the possible cause of the problem on the truck computer, Warren has to get right up in the narrow aisle racks to check the power pick up on the truck’s mast. “A head for heights helps,” says Warren, working from the truck cab. “I just love the technology of these trucks – as with the rest of the Atlet range,” he adds, from nine metres above the ground.
Problem sorted (it was a faulty connection on the current collector.
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Now it’s back on the phone to Central Service. As he’s dialling out Warren says: “This will determine the rest of the day…it could be another two or three priority call outs, or nothing…”
Nothing urgent at the moment. “If I had got an emergency call, I could have got on site anyhere in my area within an hour,” Warren explains. But for the time being it’s back to the regular rolling service and maintenance work for the customers on his patch.
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Next stop is Autoflow, distributors of video and DVD equipment, whose fleet of TLP pallet transporters is due for servicing. A long, but relatively uncomplicated job. “Nine metres up in the racking one minute, flat on my back on the floor the next…!” The site also has a 14-year-old UCR – “Classic Combi Truck” – which needs a new key switch. Warren gets out his briefcase microfiche unit and has identified the rare part in a couple of minutes and phoned through the order. “It’s probably in stock at Thame,” says Warren. “Otherwise it will be ordered from Sweden for next-day delivery”. |
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By 18.00 Warren’s heading back home. His day on the road may be over, but he’s still got paperwork to catch up on and his own homegrown record system to update.
“Let’s see what tomorrow’s first phone call brings …”
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Atlet Limited • Thame, Oxon, OX9 3RR • Tel 01844 215501
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